Once you complete your order and your measurements have been verified by our team, orders are typically delivered in 3 - 4 weeks.
Our shipping partner DHL is committed to providing top-quality service for your package. We'll email you the tracking information when your order ships.
For orders shipping to the US or Canada, all required taxes, VAT, import or excise duties are the sole responsibility of the recipient in their specific country.
* If you're asked to pay any customs charges on your order within the US or Canada, please contact us. Do not pay any duties prior to contacting us.
At the moment we can only ship to residential or business addresses.
Please contact us ASAP and we'll get it updated for you. If it has already shipped, it can be re-routed via DHL.
Yes, we require signatures on our deliveries.
3 - 4 weeks for a perfectly fitting suit is really pretty amazing don't ya think?
We currently accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club
We strive to make sure all apparel fits perfectly the first time, but in the rare case something does not fit properly we have you covered.
If your suit requires alterations, take your new suit to any local tailor in your area. Simply email us with a copy of the receipt and we'll reimburse you the cost.
Have your local tailor note how much was adjusted and where, we'll update your measurement profile so the next one fits perfectly.
We cover up to $100 for alterations within the first year. *This does not include any wear from usage.
If for any reason a tailor decides your suit is unalterable, we will remake it for you completely free of charge. Contact us within 30 days from receiving your order.
You can return any unworn/unused suits or shirts for a full refund within 30 days of receiving your order. Contact us and we'll work it out.
Nope! We have developed our 14-point self measurement system with our expert clothiers to be quick, easy, and fun - designed specifically for our tailor's construction techniques. Often times being measured by a local tailor will result in less accurate measurements.
Do you know your finished garment specs? Send us an email about ordering this way.
You can pick one up from any department or fabric store. We'll also send you a free one automatically when you place an order as a token of our appreciation! It should arrive in 2 - 3 days.
We'll guide you through the entire process. Watch our measurement videos for clarification on measurement points, and you've got it! We have all the faith that you can get this done accurately, but just in case our team of expert tailors will review your measurements to ensure nothing looks off.
Nope! If you are following our measurement instructions you’re doing it right. There is a surprising amount of inconsistency between “off-the-rack” clothing. Welcome to the big leagues.
You can review your measurement profiles by logging in to your account and navigating to your "Measurement Profiles" page.
Of course! Just make sure you've taken careful measurements, guessing doesn't cut it.
Yes you can! As you get older and your body changes you can update your measurement profile, or create a new one if it’s been a while. Or maybe you're the World's Best Mom and you're buying bespoke suits for your husband and sons. Everyone can have their own profiles based on height, weight, and age.